Hello Vegas Tour (hereinafter referred to as “the Company”) complies with the personal information protection guidelines established by the Ministry of Information and Communication and has established the following privacy policy to protect users’ personal data.
This policy may be updated in accordance with changes to laws, regulations, or internal policies.
■ Personal Information Protection Officer
In accordance with Article 22, Paragraph 1 of the Personal Information Protection Guidelines, the Company has appointed the following personal information manager:
Name: Susan Kim
Department: Online Business Headquarters
Email: info@hellovegastour.com
Phone: 1-702-430-7572
The officer is responsible for protecting user information and ensuring that Hello Vegas Tour customers can use our services safely and with confidence.
■ Purpose and Use of Personal Information Collection
The Company collects only the minimum necessary information to provide optimized and personalized travel services. The collected data is used for reservations, payments, service delivery, contract execution, receipt issuance, updates on bookings, promotional offers, and events.
Personal information will not be used for any purpose other than those stated above without user consent, nor will it be shared with third parties. If unauthorized use, leakage, or alteration causes any harm, the Company takes full responsibility.
■ Items Collected and Method of Collection
We collect only the essential information required to deliver our services. When purchasing a tour package, users are asked to provide mandatory items such as name, number of travelers, contact information, travel dates, and departure location.
■ Retention and Use Period
Customer data is retained for a certain period after booking a service, in accordance with applicable regulations. If the customer requests deletion via email or phone, the data will be promptly destroyed.
As per the Electronic Commerce Act, the following records are retained:
Records of advertisements: 6 months
Records of contract cancellations or withdrawals: 5 years
Records of payments and delivery: 5 years
Records of customer complaints and dispute resolution: 3 years
■ Provision and Sharing of Personal Information
In principle, personal information is not disclosed to any third party. However, in cases where it is essential to provide a specific travel service, limited information may be shared with relevant institutions. Data shared for statistical or research purposes will be anonymized and not linked to individuals.
■ Financial Information Protection Policy
The Company places top priority on protecting users’ financial information. Under no circumstances is financial information sold or rented to third parties. Aggregated, non-identifiable data may be shared with financial partners for service improvement.
■ User Rights and How to Exercise Them
Users may request the deletion of their personal data at any time by contacting us via email, phone, or in writing. If any personal data has already been shared with third parties, we will notify those parties to update or delete the information as necessary.
■ Use of Cookies
Cookies are small text files stored in your browser that help improve user convenience. Hello Vegas Tour may use cookies for tailored service delivery, but does not store login credentials such as IDs or passwords.
■ Additional Notes on Protecting Personal Data
Please be cautious when disclosing personal information via message boards, emails, or chats. Information disclosed in public spaces may be collected by others and misused. Users are responsible for safeguarding their own login credentials.
For inquiries or counseling related to privacy protection, please contact official institutions such as the Korea Internet & Security Agency (KISA) Privacy Infringement Report Center.